Finally a Good Use of A.I.: It’ll Answer Your Calls and Block Spam

A.I. will definitely have some GOOD uses, on it’s down-time from wiping out civilization and destroying the world.  Like, this:

AT&T is currently testing an “A.I. receptionist,” which can answer your calls, and block spam.  The main element is a screening process, to determine if a call is legitimate or spam.

This could be HUGE for those of us who can’t just ignore calls from unknown numbers.

And it won’t just give you information on the number, it can actually answer, ask questions to figure out if the caller is a human or a bot, and how urgent the call is, based on criteria you provide.

The A.I. receptionist will say “Who may I say is calling?” or “What is this in regard to?”  If the caller checks the right boxes, then the call is passed through to you.  If it fails, the system will hang up, or take a message.

So yeah, one down-side is that YOU may be forced to interact with the A.I. receptionist, while just trying to call a friend.  But there would be a way for the friend to white-list certain numbers.

And this system DOES rely on YOUR A.I. being able to outsmart to THEIR A.I.

The feature will roll out this year as a test for select AT&T customers.  They haven’t said when it might be available to all customers.

 

(ZDNet / AT&T)